Call Center Software in Ghaziabad

 

Call center software is a best tool that allows maintaining all communications of call center. Aria Telecom is a best and most affordable call center software provider in Ghaziabad.

Every call center or organization requires a best call center software solution in Ghaziabad to connect and maintain customer relationship. Aria Telecom offers much needed Unified Communication System suitable for small to large call center application in Ghaziabad. Providing solution for inbound or outbound call center or blended operations.

The system is integrated with auto dialing applications of call center like : predictive dialing, preview dialing, manual dialing, multiple campaign, multiple ACD group and many more.

Some advance features of call center software are mentioned as following:

Telephone Recording: Telephone recording is a best way to record and maintain which has been held between your customer and your organization. This product provides 100% conversation recording of calls.

Live Monitoring: The most important part of the system is live monitoring which can monitor all the campaign and ACD groups.

Customizable CRM: CRM (Customer Relationship Management) is helpful to record and access the right information of customer to improve the overall customer experience. With 45 field CRM, it can be customized as per client requirement.

MIS Reporting: MIS report shows all the details of employee information, calls with date and time. Agent report, ACD report, call recording, incoming/outgoing report and other type of MIS report can be generated.

Contact us to learn more about how Call Center Software can help you to make your  industry  best services and help you become agents’ and customers’ favorite!

Location: Sector-1, Vaishali, Ghaziabad, Uttar Pradesh 201010, India

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