IVR for Customer Feedback in Ghaziabad

 

The observation of receiver's response is called feedback. When you are receiving your customer's feedback and taking an actionable step, this will help to improve quality of your business and state of your brand. Knowing what your customer actually thinks is important to keep hold on your customers. Effective feedback gives various advantages for giver and receiver both.

Aria Telecom provides one solution to take feedback via IVR (Interactive Voice Response) technology in Ghaziabad. We are best IVR Software suppliers in Ghaziabad with latest feature and cost effective.

Client Requirement:

Customers give a missed call on dedicated number and these numbers are dialed by auto dialer as a call back. Now they want to take feedback of customer regarding product, service and others.

What we have offered for clients in Ghaziabad:-

They have prepared the question to be asked on IVR call for feedback.

Auto dialer will dial the missed call numbers and transfer the call to agent. The agent will initiate the call and provide the solution to customers. After disconnected the call, IVR will be play and customer need to answer the 3 basic questions by pressing DTMF inputs.

Our IVR can be used for a variety of purposes, including market research, customer satisfaction surveys, and political polling. The advantages of using an Interactive voice response (IVR) survey include increased efficiency, cost savings, and the ability to reach a large number of people in a short amount of time.

Separate MIS Reports will be provided for the same.

Overall, Interactive voice response (IVR) technology allows companies in Ghaziabad to automate and streamline their customer service operations, improving efficiency and reducing costs while providing customers with fast and convenient access to information. We have many government and private clients in Ghaziabad.

Location: 40, Ansal Plz Rd, Neelpadam Kunj Complex, Kamma 1, Vaishali, Ghaziabad, Uttar Pradesh 201010, India

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