Call Center Software Provider Company in Ghaziabad

 


Aria Telecom is one of the top leading Call Center Software Provider Company in Ghaziabad with CMMI –Level 5 certified.

Aria Call center software is a technology solution for handling a high volume of incoming or outgoing phone calls between multiple employees,This software makes it super efficient in handling inbound and outbound communications. Besides voice-based calls, today’s call centers support additional contact methods, including website chat, email, SMS, and social media interactions.

We provide call center software both types :-

Cloud-based: This is the most popular option today because it’s scalable, easy to use, and requires minimal upfront investment. Cloud-based call center software is hosted by Aria Telecom, so Business don’t need to maintain their hardware or software.

On-premises: On-prem software means it’s installed on your own servers, which gives you more control over your data. However, it can be more expensive and complex to set up and maintain.

Call center software Call flows:

Inbound call center software: Inbound call centers handle incoming customer calls, such as for customer service or technical support.

Outbound call center software: Outbound call centers make outgoing calls, such as for sales or telemarketing.

Blended call center software: This software can handle both inbound and outbound calls, which is great for account management and customer success.

Location: Ghaziabad, Uttar Pradesh, India

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